As Property Agents, our job revolves around interacting with, and working with people. It’s what we do! But there always are a few clients who unintentionally cross the line. Therefore, there are a few protocols a client must follow to keep their relation with their agent intact.

A few tips and tricks to keep the clients on good terms with their agents and maintain a good rapport with them, are:

• Show up on time for meetings and property showings

Property agents often have an intense work schedule, following up with clients and meeting their requirements, and taking up the entire responsibility of finding the right property for their client. So, when a client hires an agent, they must make sure to respect the agent’s time, and be courteous enough to show up to meetings or property showings on time. In case of any changes in schedule on the client’s part, they should be thoughtful enough to inform the agent about the expected delay, so as to not keep the agent waiting.

Real Estate Agents work on a Commission basis. Most agents work independently and get paid only when they get a client to close the deal. When an agent is hired to source properties on behalf of their client, it’s their job to dedicate themselves to sacrificing their time and energy, and going out of the way to assist their client in finding the right property. This entails long periods of work and tedious hours of coordination. Hence, all the agent wants is that you, the client, stay loyal to them and their efforts.

It is, thus, considered ethical that the client does not approach more than one agent while looking for properties to invest in.
In case the client happens to tour a property in the absence of their agent, the agent cannot help them negotiate a deal on that particular property. Also, if you go behind the agent’s back and consider other real estate agents, the agent you hired in the first place, fails to get paid despite putting in taxing hours of work.

The Responsibilities of a Real Estate Agent

• Working with an agent helps a buyer / investor save time as they provide ready information on all the listings put out by every developer and seller.

• The agent has to go through the exhaustive list of properties / homes on the market, select the ones their clients would like to tour, and then set up showings so their clients can explore their potential new investment.

• An agent’s primary responsibility is to help their clients find the best possible properties to match their requirements. All the buyer has to do is, let the agent know the particulars of the property they are looking for. The agent will then begin keeping an eye out for all the listings on the market that match the buyer’s requirements.

• If the client comes across any ads or signs of properties on the market that interest them, they should ideally make sure to get in touch with their agent so they can help the client view the property, coordinate with the listing agent, and negotiate the best deal. You might be tempted to directly call the developer but by calling the agent you may get a better deal with the developer because agents work on multiple deals with developers and are able to pass on the benefits to buyers.

So always remember to go through an agent even for advertised launches of upcoming properties.

• To carry the above point forward, by being on the inside of the real estate business, real estate agents are well-aware of additional information that might not be published in newspapers and during advertising.

• Though very uncommon in India, a few agents, sometimes, also keep track of the open houses happening of other companies and keep the client in the loop regarding the same.

real estate market dealsDid you know?

Thought not a common occurrence in India, open houses, open houses are a well-known process all over the world. So what are open houses ?

As we know, an agent keeps track of all the property listings on the market, even if they are listed by another agent or company. They are well-aware of all the factors that make a property more likely to be bought or sold. Hence, when the client is interested in a particular property, they can inform the agent to look into it. The agent might then arrange a personal showing for their client or inform them about an upcoming open house, if there is one,of the property. An open house is a private showing of a property where clients being represented by different agents and companies can tour the property with their respective agents. The agents then coordinate with the listing agent of the property for more details about the property and the best possible deals for their client.

What a buyer should know before investing in a property

Inspection of the Investment

Many new properties are covered by insurance policies to protect buyers against any form of defects in the construction of the property. The real estate business is backed by strict consumer protection laws.

Fire and safety hazards

Most of the lenders require the buyer to provide a one-year home owner’s insurance, which is a paid receipt for hazardous accidents and fires. The minimum coverage of the insurance equals the mortgage payment. As property agents, we specialize in helping buyers understand the process of insurance and everything related.

An example
About two years ago, Gupta & Sen was approached by a client asking to help them look for a larger house but in the same locality, and as soon as possible. One of our best agents was assigned the task to help fulfill our client’s wishes. Two weeks after working constantly on shortlisting properties on the market, the buyer approached us with the news that they had managed to close a deal with a friend’s broker. This was an unexpected and unfortunate episode. The agent who was assigned the responsibility to help find a suitable home for the client, did not get his commission. That meant a whole two weeks’ worth of hard work for nothing. Post this episode, we always promise to hold our end of the bargain, and find our clients the property of their choice at the best possible price, and as early as possible, in exchange for their loyalty. We request them not to attend any showings with other brokers as we were assigned this responsibility and are confident enough to come through. As determined, motivated and hardworking real estate agents, that’s all we ask from our clients.

real estate agents open houseAt Gupta & Sen, our main aim is to:

• Help our clients find the perfect home they had in mind.
• Help then find the best possible financing (if required)
• Help them negotiate and close the deal.
• Stay with them through the entire process of closing, and answer any and all questions they might have.
• Help our clients obtain a mortgage.

In the real estate business, the realtor believes in investing innumerable hours into helping the client look for, what might soon be, their home. Hence, selecting one agent, keeping them in the loop about the offers and properties clients come across, and sticking to them until the deal is closed, is the only responsibility of a buyer.

Content Specialist at Gupta & Sen
Aellina is a writer with expertise in the field of education, real estate & fitness. A poet at heart, she didn’t expect to become a writer, but as she says “life can surprise you”.